Refund Policy

All of ProfMedi products are sold as "try-before-you-buy" software. The trial versions are free to download and install for you to take a try before you place an order. The trial versions help verify the program's functions. You could learn whether or not they work well on your computer before purchasing by using the free trial versions.

Since the orders are processed automatically online, and registration codes are generated by special system. Your orders could not be canceled once it has been successfully processed. Also, your registration code could not be disabled after purchasing.

Exceptions to the refund policy are handled on a case-by-case basis and only granted when emergency or extenuating circumstances exist. If only the purchase occurred within 30 days, the great-cooperation is received, and the problem of the program is really confirmed by both sides, we will refund the purchase price, but you have to undertake the procedure fee.

We provide refund of the purchase price in the following cases:

1. Reproducible bug/error, which we cannot solve the problem within an acceptable period of time or provide a temporary solution. In this circumstance, please cooperate with our technical support and offer the detailed information, such as your computer information, actions before the error occurs, screenshots of error, etc. if required.
2. Hardware incompatibility, which prevents you from using our product on your computer, and we cannot solve the problem within an acceptable period of time or suggest a temporary solution. We strongly recommend that you try the product before you place an order.
3. Duplicate orders (with exactly the same information, such as order number, product, registration information), which happened by accident.

We do not accept the refund request in the following cases:

1. You have mistakenly purchased the wrong software.
2. You have entered the wrong email address and not received the registration code, then you purchased the same product again.
3. Your refund request does not include any particular reasons, only stating the uninstalling of the product with no future use or the program doesn't work, etc.
4. The reason for the refund is about the features we never claim or advertise on our web site.
5. Your request is about returning the payment for the CD. When the CD is involved in a request, the price for the CD would not be refunded.
6. Including the purchase day, purchase above one month won't grant refund (This one month does not include the time of solving the software's unusable problem).
7. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.

Once your refund is issued, please:

1. Uninstall the software and remove it from your computer.
2. Destroy the disc and uninstall the software from your computer if you purchased a CD version of the product.